Terms of service

1. Who we are

CortexMed(“CortexMed”, “we”, “us”), 7/15, North Street, Agasteeswaram, Kanyakumari, Tamil Nadu – 629701, India. Contact: support@cortexdesk.in, +91 63807 84140.

2. What we provide

CortexMed provides research writing, editorial and formatting support: drafting manuscripts from a brief you supply, carrying out literature searches, structuring papers to journal conventions, preparing references, tables and figure legends, and revising the work once after delivery.

CortexMed is not a medical service. Nothing we produce is clinical advice, a diagnosis, a treatment recommendation or a substitute for your own professional judgement.

3. Who may use it

You must be at least 18 and be a practising clinician, researcher, academic or student acting in a professional capacity. You are responsible for keeping your account credentials secure and for everything done through your account.

4. Your obligations

• Give us accurate information in your brief. The quality of the paper depends on it.
• De-identify all patient data before sending it. Remove names, hospital numbers and any other identifier.
• Obtain any ethics approval, institutional permission or consent that your study requires. That is your responsibility, not ours.
• Only send us material you have the right to send, and do not ask us to reproduce someone else’s work.
• Comply with the authorship, disclosure and submission rules of your target journal and institution.

5. What we will not do

• We do not fabricate or falsify data, results, patients, references or ethical approvals.
• We do not sit examinations or produce work to be passed off as your own where doing so breaches your institution’s rules.
• We do not guarantee that any journal will accept your paper.
• We do not submit to journals on your behalf and we do not claim authorship.

6. Authorship and academic integrity

You are the author. You are responsible for reviewing everything we write, for verifying the clinical accuracy of it, and for disclosing writing assistance where the journal, your institution or ICMJE guidance requires it. We provide the writing; the intellectual responsibility remains yours.

7. Orders, pricing and payment

The price of a paper is shown on the site and on your order page before you pay, in Indian Rupees. There is no GST added to the listed price. A first-time customer discount of 10% is applied automatically to a customer’s first paid paper.

Creating a request costs nothing and commits you to nothing. A contract for the work is formed only when you complete payment. Payments are processed by Razorpay; we never see or store your card or bank details.

8. Delivery

Papers are delivered within 1–2 business days of confirmed payment, or on a date agreed with you in writing for larger work. See the delivery policy for the detail.

9. Revisions

One round of revisions is included in the price and must be requested within 14 days of delivery. Revisions cover work that does not match the agreed scope. A change of topic, a new dataset or a substantial expansion is new work and is quoted separately.

10. Refunds

Set out in full in the refunds and cancellation policy, which forms part of these terms. In brief: a payment made before we have discussed the work is fully refundable if you decide not to proceed after that discussion; a payment made after the scope has been discussed is not refundable, because work begins immediately.

11. Intellectual property

On full payment, all rights in the delivered manuscript pass to you. We keep no claim over it and will not reuse it. The website itself, and the CortexMed name and branding, remain ours.

12. Confidentiality

We treat everything you send us as confidential and disclose it only to the person writing your paper and to the service providers listed in our privacy policy.

13. Liability

We provide the service with reasonable skill and care. To the extent permitted by law, our total liability arising out of any paper is limited to the amount you paid for that paper. We are not liable for a journal’s rejection of a manuscript, for academic or disciplinary consequences of how you use the work, or for any indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

14. Suspension

We may decline or stop work on a request that asks us to fabricate data, breach academic integrity rules, infringe someone’s rights or break the law. Where we stop work for this reason after payment, we refund the amount paid.

15. Changes to these terms

We may update these terms. The version in force for your order is the one published when you paid. Material changes are announced by email to account holders.

16. Governing law

These terms are governed by the laws of India. The courts at Kanyakumari, Tamil Nadu have exclusive jurisdiction over any dispute. Please raise any complaint with us first — we would rather fix it than litigate it.

17. Contact

CortexMed
7/15, North Street, Agasteeswaram, Kanyakumari, Tamil Nadu – 629701, India
support@cortexdesk.in · +91 63807 84140