Refunds & cancellation policy

1. How our process affects refunds

CortexMed is a made-to-order writing service. Once the scope of a paper has been agreed and payment received, a writer is assigned and work begins the same day. The value we deliver is the writing itself, which cannot be returned once it has been produced. Our refund terms follow directly from that.

2. Full refund — payment made before discussion

If you pay for a paper before we have discussed the scope with you, and you then decide — after that discussion — that you do not want to proceed, you are entitled to a full refund of the amount paid. No reason is required and no fee is deducted.

To be eligible, you must tell us that you do not wish to proceed before the draft is delivered to you. The simplest way is to reply in the support chat inside your account, or to email us at support@cortexdesk.in.

3. No refund — payment made after discussion

If we have already discussed the paper with you — on the support chat, by email, on WhatsApp or by phone — and you pay after that discussion, the payment is not refundable. By paying at that point you are confirming that the agreed scope is what you want, and work starts straight away.

This does not remove your right to have the work put right. One round of revisions is included in the price, and we will keep working with you until the paper matches what was agreed.

4. Cancelling an unpaid request

A request that has not been paid for costs you nothing and carries no obligation. You can withdraw it from your account at any time, or simply leave it. Nothing is charged until you complete payment yourself.

5. If we cannot deliver

In the rare case that we are unable to complete a paper we have accepted and been paid for, we will refund the payment in full. We will tell you as soon as we know, rather than letting a deadline pass.

6. How to request a refund

Send us the request through any of these channels:

• The support chat inside your CortexMed account (fastest)
• Email support@cortexdesk.in
• Phone or WhatsApp +91 63807 84140

Include your order reference (it looks like CMX-1001 and is shown on the order page). We acknowledge refund requests within 1 business day.

7. How refunds are paid

Approved refunds are issued through Razorpay to the original payment method used. We initiate the refund within 3 business days of approving it. Your bank or card issuer then typically takes a further 5–7 business days to credit the amount, which is outside our control. We do not refund to a different account, card or person.

8. Chargebacks

If something has gone wrong, please talk to us first. We would much rather resolve it directly than through a payment dispute, and we have never refused a refund that this policy entitles someone to.

9. Contact

CortexMed
7/15, North Street, Agasteeswaram, Kanyakumari, Tamil Nadu – 629701, India
support@cortexdesk.in · +91 63807 84140