Shipping & delivery policy

1. What is delivered

Every order is delivered as two files: the editable original, and a PDF of the same thing.

• A research paper — the completed manuscript as a Microsoft Word document, with the reference list in the citation style you specified, plus a PDF.
• A conference presentation — the slide deck as a Microsoft PowerPoint file, with speaker notes, plus a PDF.

You get both because they do different jobs: the editable file is what you revise and submit from, and the PDF is what you forward to a co-author or a supervisor without it reflowing on their machine. An order is not treated as delivered until both are in your account. If you need a different format, ask and we will send it.

2. Delivery timeline

Papers are delivered within 1–2 business days of your brief reaching us, or on whatever date we have agreed with you in writing for larger pieces of work such as systematic reviews and theses. Where we have agreed a specific date with you, that date takes precedence over the standard window.

Business days are Monday to Saturday, excluding public holidays in India. The clock starts once we have both the payment and a complete brief — in practice that means the brief, since you pay first and write it afterwards. If we need something else before we can start — data, a protocol, an ethics approval reference — the timeline starts once we have it, and we will tell you clearly that we are waiting.

3. How it reaches you

The finished paper reaches you both of these ways:

• Your account, where the file sits on the order page and stays available to download — this is the authoritative copy, and it is always the current version
• Email, to the address on your CortexMed account, telling you it is ready

Those are the only two channels we deliver on, and the same two we correspond on throughout. We do not send manuscripts over consumer messaging apps: a file that only exists in someone’s chat history is a file you cannot reliably get back, and there is no way to tell which copy is the latest one.

4. Tracking your order

Every request has its own page in your account showing the current stage — awaiting payment, brief needed, in queue, in progress, in review, delivered — along with a timestamped history of everything that has happened. You do not need to ask us for an update; it is on the page.

5. Delays

If anything is going to run late, we tell you before the deadline rather than after it, with a revised date. If a delay is caused by us and it means we cannot deliver a paper you have paid for, the refunds policy covers it — that page is the only place refund rights are defined, so that two documents can never give you two different answers.

6. Shipping charges

None. The price of the paper is the total price. There are no delivery, handling or courier charges of any kind, and nothing is dispatched to a physical address.

7. Contact

If a delivery has not arrived when you expected it, message us on the support chat in your account, or:

CortexMed
7/15, North Street, Agasteeswaram, Kanyakumari, Tamil Nadu – 629701, India
support@cortexdesk.in · 04652 227811
Monday to Saturday, 10:00 AM – 5:00 PM IST